Terms & Conditions
This website (“Always Health Global”) is operated by ALWAYS HEALTH TRAVEL SAĞLIK TURİZMİ LTD. ŞTİ., a licensed health tourism intermediary company in Türkiye.
Website Operator
ALWAYS HEALTH TRAVEL SAĞLIK TURİZMİ LTD. ŞTİ.
860 Sokak No. 2 Agahan K701, Konak / İzmir, Türkiye
E-mail: info@alwayshealthglobal.com
Phone: +90 850 850 24 07
Represented by the Managing Director:
Hakan Safi
Tax Office: Kemeraltı Tax Office
Tax Number: 0591347701
1. Contracting Parties
This agreement is concluded between ALWAYS HEALTH TRAVEL SAĞLIK TURİZMİ LTD. ŞTİ. (hereinafter referred to as the “Coordination Company”) and the recipient of the services (hereinafter referred to as the “Patient”).
2. Subject of the Agreement
Always Health Global serves exclusively as an international patient coordination and information platform in the field of health tourism.
The Coordination Company acts solely as an intermediary and does not provide medical services directly.
All medical treatments are carried out exclusively by legally independent physicians, clinics, or healthcare institutions.
3. Scope of Services
Where individually agreed, the services of the Coordination Company may include:
- Referral to qualified physicians and hospitals
- Organization and scheduling of medical treatments
- Organization of accommodation and transfers
- Consultation and coordination services during the patient’s stay
The exact scope of services is determined exclusively by the individual quotation and/or reservation confirmation.
Note: The patient is solely responsible for valid travel documents (passport, visa) and compliance with the entry requirements of the Republic of Türkiye.
4. Payment, Deposit, and Price Changes
A deposit is required to confirm a reservation.
Upon receipt of the deposit, the Coordination Company immediately begins organizational procedures and binding reservations (e.g. clinic, hotel, transfer).
The deposit is generally non-refundable, as organizational and contractual obligations towards third parties are initiated upon payment.
The remaining balance must be paid in full before the start of the treatment.
The Coordination Company reserves the right to adjust prices, particularly if:
- the treatment scope changes after medical examination
- additional medical services become necessary
- extraordinary exchange rate or currency fluctuations occur
5. Cancellation and Refund Policy
5.1 Cancellation by the Patient
In the event of cancellation by the patient:
- the deposit remains generally non-refundable
- additional incurred costs (e.g. hotel, clinic, or transfer expenses) may be charged separately
5.2 No-Show
If the patient fails to attend the scheduled appointment:
- the deposit will be forfeited in full
- additional incurred costs may also be charged
6. Changes and Rescheduling
Requests for changes or rescheduling must be submitted in writing (e.g. via e-mail or WhatsApp).
- Changes are subject exclusively to availability
- Additional costs shall be borne by the patient
- No guarantee can be given regarding appointment changes
If the treatment plan changes after medical examination, the patient has the right to accept or reject the revised plan.
Previously incurred organizational costs remain payable in all cases.
7. Medical Disclaimer
The Coordination Company assumes no liability whatsoever for:
- medical decisions
- treatment outcomes
- complications
- healing processes
- quality of treatment
No specific medical or aesthetic result is expressly guaranteed.
The patient expressly acknowledges that:
- medical procedures involve risks
- complications may occur even when procedures are properly performed
- results may vary individually
The occurrence of complications does not automatically constitute medical malpractice.
The patient will be informed exclusively by the treating medical institution on-site.
Claims arising from medical malpractice, complications, or unsatisfactory results must be directed solely against the treating physician or clinic.
The conclusion of travel and complication insurance is expressly recommended.
8. Patient Obligations
The patient is obliged to:
- provide complete and truthful information regarding medical history and health condition
- disclose relevant illnesses, medications, and risks
- strictly follow all medical instructions
In the event of incomplete or false information, the Coordination Company assumes no liability for resulting damages, risks, or complications.
The patient is also obliged to inform the Coordination Company immediately of flight changes, delays, or other travel-related obstacles.
9. Limitation of Liability
The Coordination Company shall only be liable for intentional misconduct or gross negligence within the scope of its intermediary activities.
In particular, no liability is assumed for:
- services provided by physicians, clinics, or third parties
- medical complications or treatment results
- flight issues, visas, entry requirements, or travel delays
- accommodation, transfer, or transportation problems
- technical failures or external services
10. Additional Costs
Additional medical examinations, treatments, or organizational services required due to individual health conditions shall be charged separately to the patient.
11. Force Majeure
The Coordination Company shall not be liable for delays or service failures caused by force majeure, including but not limited to:
- natural disasters
- pandemics
- flight cancellations or strikes
- governmental measures
- political or security-related events
12. Data Protection
The processing of personal and health-related data is carried out confidentially and in accordance with the GDPR as well as the applicable data protection laws of the Republic of Türkiye (KVKK).
Further information can be found in the Privacy Policy.
13. Governing Law and Jurisdiction
The laws of the Republic of Türkiye shall apply exclusively.
The exclusive place of jurisdiction for all disputes arising out of or in connection with this contractual relationship shall be İzmir, Türkiye.
14. Final Provisions
Should any provision of this agreement be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected (severability clause).
Last updated: May 2026