Privacy Policy (GPDR)
This website (“Always Health Global”) is operated by ALWAYS HEALTH TRAVEL SAĞLIK TURİZMİ LTD. ŞTİ., a licensed health tourism intermediary company in Türkiye.
1. Data Controller
ALWAYS HEALTH TRAVEL SAĞLIK TURİZMİ LTD. ŞTİ.
Konak Mah. 860. Sok. No:2/K701 Ağahan Konak / İzmir – Türkiye
E-mail: info@alwayshealthglobal.com
Phone: +90 850 850 24 07
Represented by the Managing Director:
Hakan Safi
2. General Information
This Privacy Policy informs you, in accordance with the General Data Protection Regulation (GDPR), about the nature, scope, and purpose of the processing of personal data on this website.
3. Collection of Personal Data
We may process the following categories of personal data:
- Identity data (first name, last name)
- Contact data (telephone number, e-mail address)
- Communication data (inquiries, messages)
- Technical data (IP address, log files)
- Health-related data (e.g. medical information, photographs)
4. Purpose of Processing
Personal data is processed for the following purposes:
- Organization and coordination of medical treatments
- Communication with patients and partner clinics
- Preparation of personalized treatment plans
- Customer service and support
- Fulfillment of legal obligations
- Ensuring the technical security and stability of the website
With your explicit consent:
- Marketing and informational purposes
- Provision of personalized offers
5. Legal Basis for Processing
Processing is carried out on the basis of:
- Art. 6(1)(a) GDPR (consent)
- Art. 6(1)(b) GDPR (performance of a contract)
- Art. 6(1)(c) GDPR (legal obligation)
- Art. 6(1)(f) GDPR (legitimate interest)
Health-related data is processed exclusively in accordance with Art. 9(2)(a) GDPR (explicit consent).
6. Special Categories of Personal Data
Health-related data is considered particularly sensitive personal data.
Such data is processed only if:
- you have given your explicit consent
- processing is necessary for the organization of medical services
7. Sharing of Data
Personal data may only be shared with:
- Partner clinics and treating physicians
- Medical coordinators
- IT and hosting service providers
- Technical and organizational service partners
Data is shared only to the extent necessary for the provision of the relevant services.
8. International Data Transfers
Your personal data may be transferred to Türkiye.
Such transfers are carried out on the basis of appropriate safeguards in accordance with Art. 46 GDPR (Standard Contractual Clauses) and, where required, your explicit consent.
9. Data Retention
Personal data is stored only for as long as necessary for the purposes stated above or as required by applicable legal retention obligations.
Once the purpose of processing no longer applies, the data will be deleted or anonymized.
10. Your Rights
You have the following rights:
- Right of access pursuant to Art. 15 GDPR
- Right to rectification pursuant to Art. 16 GDPR
- Right to erasure pursuant to Art. 17 GDPR
- Right to restriction of processing pursuant to Art. 18 GDPR
- Right to data portability pursuant to Art. 20 GDPR
- Right to object to processing pursuant to Art. 21 GDPR
- Right to withdraw consent pursuant to Art. 7(3) GDPR
Furthermore, you have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection laws.
Contact:
info@alwayshealthglobal.com
11. Cookies and Tracking Technologies
This website uses cookies and similar technologies for:
- Technical functionality of the website
- Usage analysis
- Improvement of user experience
- Statistical evaluation
- Marketing and advertising purposes
Non-essential cookies and tracking technologies are activated only after your explicit consent.
You may change or withdraw your cookie preferences at any time through the consent banner.
12. Services Used
Where applicable, the following services may be used:
- Google Analytics
- Meta Pixel (Facebook)
- WhatsApp Business Integration
- Hosting and security services
These services are activated only after your consent.
If you contact us via WhatsApp, data may be processed by Meta Platforms.
13. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, manipulation, unauthorized access, or unlawful processing.
14. Contractual Terms and Disputes
For all disputes related to the services offered, the relevant provisions of the applicable Terms & Conditions shall additionally apply.
15. Amendments
This Privacy Policy may be updated at any time in order to reflect legal, technical, or organizational changes.
Last updated: May 2026