We guide you through every step of your medical journey with transparency, reliability, and professional support.
Find clear answers to common questions about treatment, travel, safety, and coordination services.
We guide you through every step of your medical journey with transparency, reliability, and professional support.
General Questions
What does Always Health do?
We are an independent healthcare coordination company connecting international patients with experienced specialists and internationally accredited hospitals and clinics.
Are you an officially authorized provider?
Yes, we are a licensed medical tourism provider authorized by the Ministry of Health in Turkey.
Do you provide medical treatment directly?
No, medical treatments are performed by partner hospitals and specialists. We coordinate the entire process.
Will I receive a personalized treatment plan?
Yes, each case is individually evaluated and matched with the most suitable medical team.
Process & Support
How do I start the process?
You can contact us and share your medical reports or photos for evaluation.
Can I contact you anytime?
Yes, our team is available 24/7 to support you throughout your medical journey.
Will you support me throughout the entire process?
Yes, we provide continuous support from your initial consultation until your return home and beyond.
Do you assist with medical reports in my language?
Yes, we provide support for preparing and translating medical reports into your preferred language when needed.
Travel & Arrival
Will someone meet me at the airport?
Yes, our team can arrange airport pickup and assist you upon arrival.
Do you help with accommodation?
Yes, accommodation and transfers can be organized as part of your treatment plan.
Can I travel with a companion?
Yes, many patients travel with a companion for comfort and support.
Cost & Transparency
Will I know the cost in advance?
Yes, we provide clear and structured treatment plans with transparent pricing.
Are there any hidden costs?
No, there are no hidden costs. All details are explained in advance, provided there are no unexpected medical conditions.
Do you offer all-inclusive packages?
Yes, depending on the treatment, we can provide all-inclusive packages covering medical services, accommodation, and transfers.
Safety & Quality
Are the hospitals internationally accredited?
Yes, we work with internationally accredited hospitals and clinics, including JCI-accredited and ISO-certified institutions.
Are the doctors experienced?
We collaborate with experienced specialists in each medical field.
Is treatment in Turkey safe?
Yes, treatments are performed according to international medical standards in accredited facilities.
Aftercare & Follow-Up
Will I receive support after treatment?
Yes, we provide follow-up support after your treatment and return home.
Can I contact you after returning home?
Yes, our team remains available for ongoing support and guidance.
Still Have Questions?
Contact our team and receive clear, professional answers tailored to your needs.
Fast response • Transparent process • 24/7 support • Confidential service
Medical services are provided by contracted partner institutions. All medical decisions are made by the treating physicians at these institutions in accordance with medical standards and regulations.